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Returns & Refund

What is the return method, and do I have to pay a return shipping charge?

After you receive the product, we accept return/refund request within 30 days. Exceeding the deadline, We will no longer be responsible for this.

We accept returns by mail, and no restock fees!

  1. If you have got defective or damaged BJD Doll or accessories, and if you need to exchange it for the same item, please send us an email at support@dtbaby.com to get operation process and return address. It’s free replace.
  2. If you received wrong BJD Doll or accessories, or you received any broken BJD Doll or accessories, or the quality of the BJD Doll or accessories you received is poor/defective, Dtbaby is responsible for return postage fees, and replacement fees.
  3. If you chose the wrong BJD Doll or accessories due to changed mind, etc. Customer is responsible for return postage fees, and replacement postage fees.

Just fill out the form below and submit a return request.

Learn more

We will email you back within 1 to 2 business days with a return authorization number and a free pre-paid return label. The return instructions will be included with your return label email.

Please note:

Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging,
accessories and embellishments fully intact;

Refunds

Returns will be processed within 7 business days upon receipt of your package.

We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 3-5 days.

If you haven’t received a refund yet, recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please get in touch with us at support@dtbaby.com

Please do not ship the product to the manufacturer.

Please contact us via email at support@dtbaby.com for detailed return and refund procedures, or contact us via the form on the page, and please provide the order number and contact person, and other details.

Return Address:
Contact Name: Yan Kai
Service E-mail: support@dtbaby.com
Tel: +8616521980323
Company Name: Shenzhen Artillery Technology Co., Ltd.
Return Address: Room 201, Building C9, Yonganfangdong Industrial Zone, Baishixia Community, Fuyong Street, Baoan District, Shenzhen, China 518103